Reduction or Termination of Services

Services may be reduced or terminated when the Senior Center is unable to continue those services at the established level.  Violation of the Rules of Participation or the Reservation Policy may also result in the reduction or termination of services.

Clients whose services are reduced or terminated will receive:

•  15-day notice of change or termination
•  Offer of other available service options
•  Reason for the reduction or termination of services
•  Effective date of change or termination of services
•  Information on the appeals/grievance process

Clients violating Rules of Participation and putting other clients, staff or volunteers at risk do not have to receive 15-day notice.   Clients who habitually violate the Reservation policies will receive notice three business days prior to suspension/termination of services.