Termination Appeals

A client has the right to an appeal in the event he/she is dissatisfied with a decision of the Senior Center Director to terminate services. The following are steps a client should take in filing an appeal:

• The client shall notify the Senior Center Director in writing that termination is not satisfactory.  A request must be made for an appointment with the Senior Center Director to discuss the written appeal within two weeks of receiving the notice of termination.
• The Senior Center Director shall schedule a meeting within two weeks to discuss the issues.
• The Director will make every effort to resolve the issues, which will include a total review of the original actions and proceedings that led to the appeal and consult with the Legacy Link Area Agency on Aging and/or County Commission.
• The Director will then notify the client in writing within two weeks of recommendations and/or corrective action to resolve the appeal.  The client shall notify the Director in writing within two weeks whether this resolution is satisfactory.
• If the resolution in Step 4 is not accepted by the client, the appeal must be forwarded in writing to:

Community Programs Manager The Legacy Link, Inc.
Area Agency on Aging
P.O. Box 2534 Gainesville, Georgia 30503

In the event the appeal is not resolved to the client's satisfaction by the Legacy Link Area Agency on Aging Chief Executive Officer and Board of Directors, the appeal may be referred to the Georgia Division of Aging Services.

The Senior Center will cooperate with the above agencies to attempt to resolve the appeal at all steps in the process.